AION 2 "DirectX 12 is not supported on your system"
Written by
Last checked
September 23, 2026
AION 2 won't launch, or closes immediately on launch, with a message reporting that DirectX 12 isn't supported on your system.
Also appears as: aion 2 error directx 12, aion 2 directx 12 not supported, aion 2 directx 12 is not supported on your system, directx 12 is not supported on your system
AION 2's own Steam store page lists DirectX Version 12 as both the minimum and recommended requirement — there is no DirectX 11 fallback mode listed for this game, unlike some older titles. That makes this different from a generic Windows error: if your GPU or its driver can't run DirectX 12 (feature level 12_0), the game has nothing else to fall back to.
No AION 2-specific report of this exact dialog was found in Steam Discussions or an official NCSoft notice as of this writing, despite real search demand for the phrase — this page is built from the confirmed requirement rather than a corroborated player thread, so treat the cause as established and the fix list below as the standard response to a DirectX-12-required Unreal Engine game, not something NCSoft has specifically confirmed works for AION 2.
Fix it, step by step
Confirm your GPU supports DirectX 12 (feature level 12_0)
Confirm your GPU actually supports DirectX 12 (feature level 12_0) — run "dxdiag" from the Windows Run dialog and check the DirectX tab. AION 2's minimum listed GPU is an NVIDIA GTX 1050 Ti; anything older or lower than that is not guaranteed to support DX12 at all.
Worked for 17% of 24 players who tried it
Update your graphics driver directly from NVIDIA or AMD
Update your graphics driver to the latest version from NVIDIA or AMD directly, not just through Windows Update — DX12 support and stability on a given card is frequently tied to driver version, not just the hardware itself.
Worked for 17% of 18 players who tried it
Repair or reinstall the Microsoft Visual C++ 2015-2022 runtimes
Repair or reinstall the Microsoft Visual C++ 2015–2022 runtimes, which AION 2 lists alongside DirectX 12 in its requirements — a missing or corrupted runtime can produce a launch failure that looks the same as a DirectX problem.
Sorted. Glad that worked.
Nothing worked. Here's what to do next.
You've ruled out every step on this page, which is useful. Send this to support or drop it in the community Discord so nobody makes you repeat yourself.
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What people are saying
Notes from players who've hit this one — no time limit, an answer from months ago is still an answer.
- Nothing reported here yet.
From isthisgamedownMatched on ""
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