AION 2 stuck on Korean age verification (ID or selfie)
Instead of the server list, a Korean-style age-verification screen appears and asks for an ID or a selfie. Its QR code never loads, so the login can't be completed.
Also appears as: aion 2 age verification, aion 2 asks for id, aion 2 selfie verification, aion 2 qr code not loading, aion 2 age 0
About six players reported this in Steam Discussions and the official bug forums during Early Access. Two of them tie it to Steam↔NC account linking: one said the new NC account was created "with an age of 0 years old". That suggests the account record is missing a birth date and the game fell back to a verification flow meant for Korea. That's a flag on NCSoft's side, not something on your PC.
There's no confirmed fix and no NCSoft acknowledgement yet.
What to try
- 01Reported
No confirmed fix yet
No reporter has found a way past this screen yet, and the QR code doesn't load for them. This page will be updated when that changes.
- 02Unconfirmed
Check the birth date on your NC account (unconfirmed)
Log in at id.plaync.com and check whether your account shows a birth date. If you recently linked or unlinked Steam, you may be on a new, empty account. If so, see the Advanced Access page for how to get back to the original one.
- 03Unconfirmed
Submit an inquiry to NC support
Report it at help.plaync.com with a screenshot of the verification screen. An account flag can only be cleared from NCSoft's side.
Did this fix it for you?
Your answer helps the next player know whether these steps are worth trying first.
Hit this error? Leave a comment
Say where you are, what you see on screen, and whether any fix worked for you.
No links. Anonymous, no account. Keep it about the game.
What people are saying
Notes from players who've hit this one — no time limit, an answer from months ago is still an answer.
- Nothing reported here yet.
From isthisgamedownMatched on ""
From isthisgamedownMatched on ""
From isthisgamedownMatched on ""