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Aniimo black screen or crash on launch (official fix)

Aniimo shows a black screen instead of loading, or crashes right after launching, before you ever reach the login or character screen.

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Pawprint Studio's own pinned Steam Discussions FAQ lists a black screen or crash on launch and gives a three-step fix, which makes this a local graphics-setup problem rather than a server one. Work through those steps in order; the post doesn't say which is likeliest.

Since October 12, several players say the game suddenly stopped launching with no change on their PC. Pawprint hasn't announced a fix: its Steam news since October 10 shows no crash hotfix. Players report clearing the shader cache, forcing DirectX 11, restarting Steam or reinstalling helped, but each is one player's report, and others say the same step didn't work.

Fix it, step by step

  1. Update your graphics driver to the latest version

    Update your graphics driver to the latest version.

  2. Switch between DX11 and DX12 in the game's settings

    Try switching between DX11 and DX12 in the game's launch/graphics settings to see if it helps.

  3. Turn off DLSS and Frame Generation, or change anti-aliasing

    On the login screen, turn off DLSS and Frame Generation, or try switching your anti-aliasing setting.

  4. Clear your GPU driver's shader cache (one report)

    In your graphics driver app (AMD Software: Adrenalin or the Nvidia App), find the Shader Cache option and clear it. One player said "clean shader cache and the game start again for me" (October 13, Crashing Today). Another player in the same thread said it didn't work for them, and clearing it with DDU didn't help them either.

  5. Close Steam completely, reopen it, then launch (one report)

    One player whose game wouldn't launch after restarting and verifying said that only after closing Steam could they get into the game (October 13, Game keeps crashing). Nobody else has confirmed it.

  6. Reinstall the game and clean-install the graphics driver (one report)

    The poster of Wont load, instant crash upon clicking start said uninstalling, reinstalling and doing a clean install of their graphics driver got the game starting again. Another player there had already reinstalled drivers without success, and later said the game worked again with "no idea what changed".

  7. Note

    The player who cleared the shader cache then hit a 30 fps cap and said switching to DirectX 11 sorted it; another player replied that DX11 didn't fix their launch crash. No second player has confirmed any of the fixes above, and Pawprint hasn't announced one. This page will be updated.

    Unconfirmed
  8. Note

    If none of the above fixes it, contact [email protected] or use the in-game Support option — Pawprint's FAQ asks for log files (Player.log / Player-prev.log, found under ...\AppData\LocalLow\Aniimo\Aniimo) on issues its listed fixes don't resolve.

    Reported

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What people are saying

Notes from players who've hit this one — no time limit, an answer from months ago is still an answer.

  • Nothing reported here yet.