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RuneScape 3 "Access Blocked" with a Ray ID: what to check

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Written by

IsThisGameDown

Last checked

September 25, 2026

Jagex Support: Access Blocked ↗

The website, the mobile app or the Jagex Launcher shows an "Access Blocked" message with a Ray ID and won't let you through.

Also appears as: Access Blocked, runescape access blocked, runescape access blocked ray id, runescape blocked from website, jagex launcher access blocked, runescape cloudflare ray id

Jagex says its website, mobile apps and the Jagex Launcher all use security services, and that this message means it judged your connection risky. It states plainly that your account has not been blocked or locked; it is the connection that hasn't been allowed. The first thing its support article tells you to try is turning off any VPN, saying VPNs often interfere with access to its games, websites and Launcher. It then lists a browser check, your device time zone and software updates. The article covers both RuneScape and Old School RuneScape.

Fix it, step by step

  1. Turn off your VPN before launching the game or Jagex's website

    Turn off your VPN before launching the game or opening Jagex's website. Jagex says it does not support or endorse VPNs and that they are the most likely cause when you see this message while using one.

  2. Enable JavaScript and try turning off browser extensions

    Make sure JavaScript is enabled in your default browser, and try turning off browser extensions or add-ons such as ad-blockers.

  3. Check your device time zone and location services

    Check your device time zone is correct for your location. Jagex says you may need to enable location services and set the time zone to update automatically instead of manually.

  4. Update your browser, Jagex Launcher or mobile app

    Update your software. Update your internet browser for the website; for the Jagex Launcher, pending updates install when you log in again; for mobile, update the app, log out fully and log back in. Jagex also says some mobile browsers are not compatible with its apps, so try a different default browser.

  5. Note

    Work through Jagex's website issues and common connection solutions articles. If it still fails, send Jagex a report with the Ray ID from the message. Jagex says it cannot reply to those reports individually.

    Confirmed

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What people are saying

Notes from players who've hit this one — no time limit, an answer from months ago is still an answer.

  • Nothing reported here yet.
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