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Arknights: Endfield crash, stutter or login problem (official fix)

Arknights: Endfield crashes, stutters, or won't get past login. There's no error code, just the game closing or freezing.

Also appears as: arknights endfield crash, arknights endfield crash on launch, arknights endfield crashes on startup, arknights endfield stuttering, arknights endfield login problem

Gryphline's Help Center has an official troubleshooting list for login, stuttering and crash problems, and it treats them as something to try on your device first. It doesn't name a cause.

If the steps don't help, Gryphline asks for your account ID, game ID, crash logs and device details. The folders that hold the logs are given below.

Fix it, step by step

  1. Check your PC meets the system requirements

    Step 1 of Gryphline's list. Its FAQ points to the Help Center for the recommended specs.

  2. Use a stable network and check the server status

    Step 2 of Gryphline's list: use a stable network, or try a better one, and check the server status. Maintenance is announced in the Notices tab at endfield.gryphline.com/news; our status page lists the current window.

  3. Force quit the game, then restart and log in again

    Step 3 of Gryphline's list.

  4. Restart your device

    Step 4 of Gryphline's list.

  5. Log in on a different platform or device, then switch back

    Step 5 of Gryphline's list.

  6. Re-download and reinstall the game

    Step 6 of Gryphline's list, for when none of the above works.

  7. Note

    Gryphline asks for: your Gryphline Account ID (official website, LOG IN, Account Center), your Game ID, crash logs from C:\Users\xxx\AppData\Local\Temp\Hypergryph\Endfield, player and SDK logs from C:\Users\xxx\AppData\LocalLow\Hypergryph\Endfield, your device model, and a video or screenshot of the problem. Contact support through the Gryphline Help Center.

    Confirmed

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