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Aniimo lost progress or prompted to create a new account (fix)

Aniimo server status →Aniimo servers →

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IsThisGameDown

Last checked

September 23, 2026

Aniimo Steam Discussions — official Progress Loss advisory ↗

Logging back into Aniimo shows no progress, or the game prompts you to create a new account/character as if you'd never played, even though you had an existing character.

Also appears as: aniimo lost my progress, aniimo progress loss, aniimo create a new account, aniimo character gone, aniimo lost character

Pawprint Studio's official "support" account posted a direct advisory about this during launch week, attributing it to "a data sync error that occurred during the recent website entity and domain migration, which affected some players' account bindings" — a server-side cause, not anything wrong with your install. Pawprint also flagged a separate, more common false alarm: simply having switched to a different server region than you originally played on can look exactly like lost progress. Check the region first before assuming your data is actually gone.

Operational

No problems reported in the last 15 minutes.

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What to try

  1. 01

    Check you're on your original server region

    First, check whether you're on the same server region you originally played on (e.g. "Aniimo-Europe") — switching regions is a documented cause of progress appearing lost when it isn't; switch back to your original region before doing anything else.

    Confirmed
  2. 02

    No action needed if you didn't create a new character

    If you did not create a new character after the apparent loss, Pawprint says your account progress should already be restored automatically — no action needed.

    Confirmed
  3. 03

    Check your email for Pawprint's account-recovery survey

    If you did create a new character, Pawprint said it would email your registered address a survey to confirm which account (and any purchases) to keep, processing the request within 72 hours of submission — check your inbox and spam folder.

    Confirmed
  4. 04

    Email Pawprint your UID, login email, log file and region

    If you never received that email or still see no progress, send your UID, login email, log file, and server region directly to [email protected], per Pawprint's own instructions.

    Confirmed

Did this fix it for you?

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What people are saying

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  • Nothing reported here yet.
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