RuneScape 3: "Error_game_crash" (corrupted cache)
The client crashes with "Error_game_crash", often at startup or while playing.
Also appears as: Error_game_crash, error game crash runescape, runescape Error_game_crash, runescape client crashes at startup, runescape corrupted cache
Jagex's support article says the problem is likely caused by corrupted files in your Jagex cache, and tells you to clear your cache files. If it crashes while you are playing, it points to its connectivity troubleshooting steps. Jagex's Clear cache article says to wait for the progress bar under the lobby to reach 100% before playing again. Both articles are tagged for RuneScape and Old School RuneScape.
Fix it, step by step
Clear your Jagex cache
Clear your Jagex cache. On Windows, while the client is loading click the Options cog in the lower left, find the Cache folder and delete the whole folder. Jagex's Clear cache article also lists typing the command deletejs5caches into the Developer Console and restarting the game.
Clear the cache on Steam or Mac by deleting the RuneScape folder
On Steam, right-click RuneScape in your library, open Properties and the Local Files tab, and delete the RuneScape folder. On Mac, search Spotlight for your Jagex folder inside your user folder and delete the RuneScape folder inside it. Both are from Jagex's Clear cache article.
Wait for the cache progress bar to reach 100% after clearing
After clearing, start the game and wait for the cache progress bar under the lobby to reach 100% before playing. Jagex says the client downloads fresh copies of the files.
Try Jagex's connectivity steps if it crashes during play
If it crashes while you are playing rather than at startup, Jagex points to its connectivity troubleshooting steps.
Sorted. Glad that worked.
Nothing worked. Here's what to do next.
You've ruled out every step on this page, which is useful. Send this to support or drop it in the community Discord so nobody makes you repeat yourself.
Hit this error? Leave a comment
Say where you are, what you see on screen, and whether any fix worked for you.
No links. Anonymous, no account. Keep it about the game.
What people are saying
Notes from players who've hit this one — no time limit, an answer from months ago is still an answer.
- Nothing reported here yet.
From isthisgamedownMatched on ""
From isthisgamedownMatched on ""
From isthisgamedownMatched on ""
Other RuneScape 3 error codes
Recently added
- AION 2 "insufficient gameplay record" market listing block
- ARC Raiders error ARMR0014 on Storms and Night Raids
- Enshrouded server exits 0xC0000135 on Windows Server Core (fix)
- Gears of War: E-Day stuck on "Fetching Data" (fix)
- Gears of War: E-Day lucas-gnasher: reward expired
- Gears of War: E-Day reaver-tyrus: can't queue ranked
- Valheim server "App 896660 state is 0x6" after update (fix)
- Valheim Unity crash error (0xc0000005): what to try