Old School RuneScape "Access Blocked" with a Ray ID: fix
The website, mobile app or Jagex Launcher shows an "Access Blocked" message with a Ray ID and will not let you in.
Also appears as: Access Blocked, osrs access blocked, osrs access blocked ray id, runescape access blocked ray id, old school runescape access blocked
Jagex says its website, mobile apps and the Jagex Launcher all use security services, and if it decides it may be risky to allow your connection you see this block message. The article states that your account has not been blocked or locked in any way; it is your connection that has not been allowed. Jagex says VPNs often interfere with access to its games, websites and the Launcher, and that if you are on one, that is most likely the cause. It also lists an incorrect device time zone, a browser with JavaScript off or extensions such as ad-blockers, and out-of-date software. This is Jagex's shared article for its services, so it covers Old School RuneScape on desktop and mobile.
What to try
- 01Turn off any VPN before launching the game or opening the Jagex website. Jagex says this often resolves the block.Confirmed
- 02Check your device time zone is correct for your location, and set it to update automatically rather than manually.Confirmed
- 03Update your software: the browser for website access, the app on mobile (log out fully and back in), and let any pending Jagex Launcher update install when you log in again.Confirmed
- 04Make sure JavaScript is enabled in your default browser, and try disabling extensions such as ad-blockers.Confirmed
- 05If it persists, send Jagex the Ray ID shown in the block message through the report form on its article. Jagex says it cannot reply to individual reports but uses them to gauge the scale of the issue.Confirmed
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What people are saying
Notes from players who've hit this one — no time limit, an answer from months ago is still an answer.
- Nothing reported here yet.
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