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Old School RuneScape "Access Blocked" with a Ray ID: fix

Old School RuneScape server status →Old School RuneScape servers →

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IsThisGameDown

Last checked

September 25, 2026

Jagex Support: Access Blocked ↗

The website, mobile app or Jagex Launcher shows an "Access Blocked" message with a Ray ID and will not let you in.

Also appears as: Access Blocked, osrs access blocked, osrs access blocked ray id, runescape access blocked ray id, old school runescape access blocked

Jagex says its website, mobile apps and the Jagex Launcher all use security services, and if it decides it may be risky to allow your connection you see this block message. The article states that your account has not been blocked or locked in any way; it is your connection that has not been allowed. Jagex says VPNs often interfere with access to its games, websites and the Launcher, and that if you are on one, that is most likely the cause. It also lists an incorrect device time zone, a browser with JavaScript off or extensions such as ad-blockers, and out-of-date software. This is Jagex's shared article for its services, so it covers Old School RuneScape on desktop and mobile.

Fix it, step by step

  1. Turn off any VPN before launching or opening the Jagex website

    Turn off any VPN before launching the game or opening the Jagex website. Jagex says this often resolves the block.

  2. Check your device time zone and set it to update automatically

    Check your device time zone is correct for your location, and set it to update automatically rather than manually.

  3. Update your browser, mobile app or Jagex Launcher

    Update your software: the browser for website access, the app on mobile (log out fully and back in), and let any pending Jagex Launcher update install when you log in again.

  4. Enable JavaScript and try disabling extensions such as ad-blockers

    Make sure JavaScript is enabled in your default browser, and try disabling extensions such as ad-blockers.

  5. Note

    If it persists, send Jagex the Ray ID shown in the block message through the report form on its article. Jagex says it cannot reply to individual reports but uses them to gauge the scale of the issue.

    Confirmed

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