Is This Game Down
Error codes

Old School RuneScape error codes and crash fixes

Every error, crash and connection failure we have a fix for, one page per code. Before the fix, each page says whether the problem is your machine or the studio's servers — because if it's theirs, no amount of verifying game files will help, and the only useful answer is whether it's happening right now.

Things you can fix

Crashes, install faults and driver conflicts. Find your symptom, work the steps in order, stop when it launches.

TOO-MANY-LOGIN-ATTEMPTS-FROM-YOUR-ADDRESSConfirmed

Old School RuneScape "Too many login attempts from your address"

Login is refused with "Too many login attempts from your address", often after several tries in a row or during a busy period.

ACCESS-BLOCKEDConfirmed

Old School RuneScape "Access Blocked" with a Ray ID: fix

The website, mobile app or Jagex Launcher shows an "Access Blocked" message with a Ray ID and will not let you in.

COULD-NOT-AUTHENTICATEConfirmed

Old School RuneScape Launcher "Could not authenticate": fix

The Jagex Launcher shows "Could not authenticate" while loading, before you can pick a character.

ERROR-FETCHING-BOOTSTRAPConfirmed

Old School RuneScape RuneLite "error fetching bootstrap": fix

RuneLite will not start, and launcher.log shows "error fetching bootstrap" with an exception such as "Server returned HTTP response code: 403".

TO-ACCESS-THIS-FREE-WORLDConfirmed

Old School RuneScape "To access this free world" message: fix

Logging in to a free-to-play world shows "To access this free world, log into a members world and move your character to a non-members area".

PLEASE-WAIT-WHILE-AN-UPDATE-IS-APPLIEDConfirmed

Old School RuneScape launcher "Please wait while an update is applied"

The Jagex Launcher stays on "Please wait while an update is applied." and never finishes.

GAME-CLIENT-UNDERGOING-UPDATE-MAINTENANCEConfirmed

Old School RuneScape mobile: "Game Client undergoing update maintenance"

The mobile app shows "Game Client undergoing update maintenance. Please try again later." and will not log in.

Things you cannot

Queues, capacity limits and login failures. These are server-side — every page below links back to live status rather than a fix you can perform yourself.

How these are graded

Every fix step carries a label. Confirmed means players demonstrably got back in with it, or the studio said so directly.Reported means it worked for some people and not others. Unconfirmed means it's circulating and there's no evidence either way yet. The distinction is the point — a page that lists five fixes with equal confidence costs you an evening.

Other games we track

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