Monsters & Memories error codes and crash fixes
Every error, crash and connection failure we have a fix for, one page per code. Before the fix, each page says whether the problem is your machine or the studio's servers — because if it's theirs, no amount of verifying game files will help, and the only useful answer is whether it's happening right now.
5 pages · last checked October 26, 2026
Things you can fix
Crashes, install faults and driver conflicts. Find your symptom, work the steps in order, stop when it launches.
Monsters & Memories "User login error" on Linux / Steam Deck
Starting the game through Steam on Linux or Steam Deck shows "User login error. Please exit out of the client and restart the launcher." and won't let you in.
Monsters & Memories "The server did not finish connecting"
After you pick a server, the game hangs for a minute or two, then shows "The server did not finish connecting. Please try again."
Monsters & Memories "Fatal Error" at launch: fix
A box that just says "Fatal Error" (no log, no other message) appears when you launch Monsters & Memories or right after you click Play.
Things you cannot
Queues, capacity limits and login failures. These are server-side — every page below links back to live status rather than a fix you can perform yourself.
Monsters & Memories: login bounces back to character select
You select a character to log in with, the game appears to load, and then you're dropped straight back to the character select screen instead of loading into the world. Logging into the same character a second time right after usually works.
Monsters & Memories stuck on loading screen when zoning (fix)
You cross a zone line (often into or out of Night Harbor East/West or the Underdocks) and the loading screen never finishes, so you can't get into the next zone.
How these are graded
Every fix step carries a label. Confirmed means players demonstrably got back in with it, or the studio said so directly.Reported means it worked for some people and not others. Unconfirmed means it's circulating and there's no evidence either way yet. The distinction is the point — a page that lists five fixes with equal confidence costs you an evening.