Privacy

This site has no accounts, no logins and no newsletter. It never asks for your name or your email, and there is nothing here to sign up for. The short version: the only thing it stores about you is an anonymous hash that stops one person's repeated taps counting as ten outages, and it expires every night.

What a report actually stores

When you report a problem, submit a comment, or vote on whether a fix worked, one row is written. Every column in it is listed here — there is no other field:

• the game it was about, and for a fix vote, the error code
• the category you picked — servers, login, matchmaking and so on
• for a comment, the text you typed, capped at 280 characters
• an anonymous reporter hash (below)
• the time it was written

That is the whole record. No IP address is stored, no browser fingerprint, no device identifier, no referrer, no location beyond whatever you chose to type.

The reporter hash, and why it expires

Counting reports honestly means knowing whether twenty reports are twenty people or one person tapping twenty times. Doing that normally requires identifying you. This does it without: the reporter column is a SHA-256 hash of your IP address, a server secret, and today's date.

The secret is what stops the hash being worked backwards into an address. The date is what stops it being a tracking identifier at all — the same visitor hashes to a different value tomorrow, so the table cannot be used to follow anyone across days, by us or by anyone who obtained it. Your IP is used to compute the hash in memory and is never written down.

One consequence worth stating plainly: because we cannot link yesterday's rows to today's visitor, we cannot find "your" reports to show you or delete on request. There is no profile to produce because there is no profile.

Comments are public

Anything you type into a comment box is published on that page for anyone to read. Don't put anything in one you wouldn't post in public — a name, an email, an account ID, a support-ticket number. Comments can be hidden by a moderator, and you can ask us to remove one, but you'll need to tell us enough to find it, since we can't look it up by you.

Analytics, and how to turn it off

The site uses Google Analytics to count visits and see which pages people find useful. That's the only tracking on it: there are no ads, no advertising pixels, no social widgets and nothing is sold or shared on. IP anonymisation is enabled.

Analytics runs under Google Consent Mode. In the EEA, the UK and Switzerland it is denied by default and does nothing until you choose otherwise; a banner asks, and the choice is stored in your browser rather than on our server. Everywhere else it is on by default. Either way you can change your mind at any time with theCookie choices link in the footer, from anywhere on the site.

Cookies and local storage

The site itself sets no cookies. It stores one item in your browser's local storage — your analytics choice — which never leaves your device. If you allow analytics, Google sets its own cookies at that point and not before.

Who else touches the data

• Netlify hosts the site and, like any web host, processes requests and keeps short-lived operational logs.
• Supabase hosts the database the rows above are written to.
• Google Analytics, only with consent where consent is required.

Player counts shown next to a game come from Steam's public API, fetched by our server. Your browser is not asked to contact Steam and nothing about you is sent there.

Children

This site isn't directed at children and doesn't knowingly collect anything from them. Given that it collects no identifying information from anyone, there is nothing it could hold about a child that it does not hold about every other visitor: an expiring hash.

Changes, and how to reach us

If what this page describes stops matching what the site does, this page is the thing that's wrong, and we'll fix it. The date at the top is when it last described the system accurately — it moves when the system changes, not on a schedule.

Questions, corrections, or a comment you want removed:hello@isthisgamedown.com. More about how the tracker decides anything is on the methodology page.